Forbes contributors publish independent expert analyses and insights. Gil Press writes about technology, entrepreneurs and innovation. This article is more than 5 years old. MYCIN was an AI program ...

The photographic paintingOften the value of a new technology is not understood for many years after its invention. The first film cameras were initially used to capture “photographic paintings” of ...

Forbes contributors publish independent expert analyses and insights. Gil Press writes about technology, entrepreneurs and innovation. This article is more than 3 years old. In the early 1960s, ...

We’ll be honest. If you had told us a few decades ago we’d teach computers to do what we want, it would work some of the time, and you wouldn’t really be able to explain or predict exactly what it was ...

An expert system based on fundamental knowledge of the design and function of an object. For example, such systems may be used to diagnose equipment problems. Contrast with rule-based expert system.

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...