Angela Kinsey is sharing the lie she told in order to secure her NBC internship years before she joined the cast of The ...

Chandra Prakash Gupta was arrested on December 13 under the Prevention of Money Laundering Act. Meanwhile, other key accused, ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

FRANKLIN, Mass., Nov. 3, 2025 /PRNewswire/ -- Barrett Distribution Centers, a leading third-party logistics (3PL) provider known for its eCommerce and omnichannel fulfillment expertise, is thrilled to ...

No matter how impactful your brand is, or how many years of combined experience your service team has, your company’s customer experience is only as good as your ability to map it. In today’s business ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...