Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

Portland City Council's Community and Public Safety Committee convenes on July 8. (John Rudoff/Photo Credit: ©John Rudoff 2025) Portland City Attorney Robert Taylor made no determination of fault in ...

The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. is ...

Delivering a high level of service helps Home Depot win with professional contractors and DIY customers alike, according to Campbell. “Customers come to the Home Depot to solve their home improvement ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference ...

Requirements for agencies to maintain internal communications under the Federal Records Act have come to the forefront of staff discussions in the days following bombshell reporting from The ...

Customer service chat has become an integral component of the customer experience in the digital era of business. However, it is not only necessary to offer customer service chat that will help answer ...