Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

After Dec. 31, T-Mobile customers will no longer be able to contact the phone carrier through Apple Messages, a convenience that allowed customers to handle tasks such as switching plans, purchasing ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Following the successful completion of all technical and operational requirements in coordination with capital market ...

E Tech | EliGico Technology, a provider of low-voltage contracting and integrated technology security systems, today ...

Ottawa County recently recognized Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...