Chargeback Management Best Practices: How Businesses Can Reduce Payment Disputes at Scale

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
CPO Magazine

An AI Checkup for 2026: Best Practices for the Next Stage

AI regulation and risk governance have evolved from niche concerns to board-level priorities in under three years.
USA Today

Which companies have the best customer service? Chewy, Aldi at the top

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...