Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

San Francisco-based platform, Bland AI replaces traditional call centers with self-hosted, enterprise-grade voice agents ...

TGI Solar Power Group Inc. (OTC Markets:TSPG), a diversified technology, energy, and environmentally sustainable real estate ...

Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...

The union representing nurses at Michigan's Henry Ford Genesys Hospital filed multiple unfair labor practices against the hospital amid a two-month-long labor strike over ongoing contract negotiations ...

It was after the adrenaline wore off that Brandi Hicken started to feel a pain in her side. After her husband was struck in the leg. After she'd made it out of a burning building where a shooter had ...

As the determined strike by 700 nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc, Michigan, enters its fifth week, the healthcare corporation has escalated its strikebreaking ...

Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Henry Ford Health has reached a labor agreement with one ...

Genesys announced a $1.5 billion investment from Salesforce and ServiceNow on July 31, with each company contributing an equal amount. The investment reinforces Genesys' position as a strategic ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million by 2035 an it is reflecting a strong CAGR of 7.4%. The call centre market ...