Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Cumbria Tourism is encouraging visitor economy businesses to strengthen customer service standards by taking up its Welcome to Excellence ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Reform UK has announced plans to cut 68,500 civil service jobs should the party win the next general election. The proposal, led by East Wiltshire MP Danny Kruger, who is overseeing the party’s ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The survey took place from September 2024 to August 2025, ...

Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they will work side by side". Humans though, are not so ...

A Ukrainian soldier who is among more than 60,000 to have received military training in the UK said ahead of a departure parade that “everybody needs to understand that the war can knock on everyone’s ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Delivering a high level of service helps Home Depot win with professional contractors and DIY customers alike, according to Campbell. “Customers come to the Home Depot to solve their home improvement ...