Why Managing Expectations Could Make or Break Your Career

Yet surprisingly little attention is paid to expectations as an area worthy of study. Even though expectation is the raw and ...

How to Build a Customer Experience Roadmap That Works in 2026

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...
Business Day

Strategic Branding: Driving growth and engagement

Strategic branding goes beyond aesthetics; it encompasses thoughtful planning, consistent execution, and a deep understanding ...

Technip Energies completes acquisition of Ecovyst's Advanced Materials & Catalysts business

Technip Energies (PARIS:TE) announces completion of its acquisition of the Advanced Materials & Catalysts (AM&C) business from Ecovyst Inc. (NYSE: ECVT), a global leader in specialty catalysts and ...
DMNews

AI gave us perfect customer insight and we’re still asking the wrong questions

Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...