The technology industry is fond of creating new acronyms, buzz phrases and decorative confetti in an attempt to describe new use paradigms and platforms. Among the current favorites is ‘experience’, ...

Measuring business traveler "feelings"—or "sentiment," in business parlance—at scale is the goal of a new set of feedback collection and reporting tools called Concur Experience Optimizer announced ...

Singapore Airlines has entered a three-year agreement with Qualtrics, an experience management company, to advance its customer experience analytics. The collaboration aims to enhance the airline's ...

The ability to understand how your customers and your employees are feeling and then take action on that data is just golden. That being so, this must be a Gilded Age for Qualtrics, where CEO Zig ...

Customer experience firm Qualtrics is acquiring healthcare market research company Press Ganey Forsta for $6.75 billion, the companies said Monday. The deal will give Qualtrics access to Press Ganey’s ...

An idiot’s guide to understanding Qualtrics XM, the new experience-management platform launched this month by research software firm Qualtrics, starts with two numbers, explained APAC managing ...

Experience management platform Qualtrics has added new capabilities to enable its Pulse solution to automatically analyze employees' feedback and then distribute it to their managers. SAP-majority ...

Two giants of the experience management software world are joining forces, with Qualtrics International Inc. announcing its intent to acquire rival firm Clarabridge Inc. today in a deal valued at ...

PROVO, Utah & RESTON, Va.--(BUSINESS WIRE)--Qualtrics (NASDAQ: XM), the leader and creator of the Experience Management (XM) category, today announced that it has completed its acquisition of ...

When the news hit Monday that Qualtrics was being acquired, it wasn’t exactly surprising. SAP never seemed enamored with the company in spite of spending a hefty $8 billion to buy it in 2018. It took ...

Two of the top venture capital firms have written a big check for Qualtrics, a 10-year-old company offering online data collection and analysis. The $70 million round is Qualtrics’ first institutional ...