BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT has been told by MPs to improve its customer service record and invest more money in its broadband infrastructure, or else face a split from its Openreach division. Politicos sitting on the culture ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its ...

BT has signed a five-year deal with Google Cloud that will see the pair collaborate on a wide-ranging body of work geared towards helping the telco giant cut costs and build out new revenue streams.

BT, the United Kingdom's leading provider of telecommunications products and services, has selected the Motive ServiceView Solution Suite from Alcatel-Lucent's Motive business unit to support its high ...