For centuries, hospitality in Japan has meant kimono-clad innkeepers attentive to the last detail. Now, androids from the company that licenses Hello Kitty will staff a new hotel. A theme park near ...

Upon arrival at Japan’s Henn na Hotel, you are greeted by a pair of receptionists nodding from behind the front desk as you check in at a tablet. A quiet grace emanates from their serene smiles, ...

As the author of Frommer’s guides to Japan for many years, I’ve inspected more hotel rooms than anyone in their right mind should ever have to see. But even I’ve been flummoxed about what to expect in ...