Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe, validate and quickly improve ...

New agentic capabilities automate complex specialty scheduling — reducing delays, optimizing provider capacity, and easing administrative burden in contact centers and clinicsPALO ALTO, Calif., March ...

Talkdesk will showcase the power of agentic AI across Talkdesk Ascend AI at the Gartner Symposium/IT Xpo™ 2024 in Orlando, Florida. Attendees will experience hands-on demonstrations of how Talkdesk ...

PALO ALTO, Calif. and BERLIN, Feb. 23, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. is advancing Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that ...

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial ...

This week Talkdesk announced new Generative AI features which they broadly describe will make AI more responsible, accurate, and accessible in the contact center. As is my habit, I will take a step ...

Global enterprises benefit from the company’s enhanced generative AI-powered cloud platform that makes it easy to transform contact centers into fast, accurate, and personalized sources of information ...

On May 6 th, Talkdesk launched Talkdesk Express, a cloud-based CX service the company described as an “enterprise-grade customer service solution for small businesses that empowers them to deliver the ...

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

New agentic capabilities automate complex specialty scheduling - reducing delays, optimizing provider capacity, and easing administrative burden in contact centers and clinics PALO ALTO, Calif., March ...