Google Wallet and Apple Wallet are making it possible to store hotel room keys on phones. To date, only 14% of guests surveyed at branded hotels use digital keys. Experts believe phone apps are more ...

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Digital guest keys have come of age, overcoming many early hurdles, including technical issues, compatibility, and user adoption. Today, digital keys, accessed through a guest's smartphone, are ...

Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the ...