Dutch carrier KLM Airlines has set up a live ticker on its Twitter account that gives customers the average response time for questions or requests. This makes KLM Airlines the first airline in the ...

KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer service agents in managing the increasing volume of ...

KLM Royal Dutch Airlines is taking a leap into customer service innovation by running a pilot program during which it will determine how artificial intelligence technology fares in handling customer ...

A crisis that grounded hundreds of KLM flights led to the airline making a greater use of social media. It now believes that you have to be where your customers are. But it also needed a helping hand ...

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Twitter is the new customer service, to the surprise of no one who’s been paying attention. But few companies ...

KLM, known for its social savvy and service, is taking both to new levels, promising to help travelers on any airline during #HappyToHelp week. Eager to prove to non-customers the quality of its ...

AMSTERDAM ― Have you been on hold for a very long time while talking to an airline customer service center staffer over the phone? This rarely happens with KLM Royal Dutch Airlines, especially now ...