Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

LAS VEGAS--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders ...

I attended the Genesys G-Summit in Chicago at the end of January. This is the first in-person conference I’ve attended since the onset of the COVID pandemic and wanted to share my observations and ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...

Experience Orchestration leader doubles down on cloud strategy to accelerate business and sustainability impact, advances ratings from the authorities on sustainability practices The ratings by both ...