Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

Genesys announced a $1.5 billion investment from Salesforce and ServiceNow on July 31, with each company contributing an equal amount. The investment reinforces Genesys' position as a strategic ...