The beehive analogy is probably the better one, because you can almost hear the buzzing of EDS employees reenergized by their company's much healthier balance sheet " and by the new go-to-market ...

As the global BPO market is on pace to expand, Brazil is looking for ways to seek its cut. Its business process outsourcing market is expected to see a growth upwards of 7 percent through 2012, with ...

India, once the preferred location for foreign companies to set up business process outsourcing centres (BPOs), is literally losing its voice. Experts point to the shortage of quality workforce in the ...

Mercy Mugure first heard about business-process outsourcing (BPO) in the mid-2000s. Word of how the practice was transforming India, its global champion, reached Africa, which had largely missed out ...